Support

Support that helps you go further with your data

LX offers different forms of support depending on how the platform is used. Academic users have access to research foundations and tutorial guidance, while commercial users can engage through hands-on workshops.

Support for academic users

Research foundations

LX Perceptions Research

Ludwig, Stephan, Peter J. Danaher, Xiaohao Yang, Yu-Ting Lin, Ehsan Abedin, Dhruv Grewal, and Lan Du. "Extracting Consumer Insight from Text: A Large Language Model Approach to Emotion and Evaluation Measurement." arXiv preprint arXiv:2602.15312 (2026).

→ Read the paper

LX Topics Research

Ludwig, Stephan, Peter J. Danaher, and Xiaohao Yang. "A Neural Topic Method Using a Large-Language-Model-in-the-Loop for Business Research." arXiv preprint arXiv:2603.03623 (2026).
→ Read the paper

Readings and citations for replication and teaching

Both LX Perceptions and LX Topics are built on academically validated methodologies. The papers above provide full technical details for replication and can be used as teaching resources.

For citation guidance or additional teaching materials, please contact us at linguistic.extractor@gmail.com.

Support for commercial users

Enhance your strategic decision-making with hands-on workshops led by our expert team.

What we offer:

Applied insight using own data: Bring your own dataset and receive live, expert analysis tailored to your business needs.

Expert guidance from LX team: Work directly with researchers who developed the LX platform to maximize your insights.

Small-group workshop format: Intimate sessions ensure individualized attention and actionable outcomes.

Workshop details:

Duration: 2 hours

Format: Online / Offline

Audience: Non-academic / commercial

Group size: Up to 10

For more information, email us at linguistic.extractor@gmail.com.